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Technical Support Representative, (v/x/m)
What you're going to do
We seek motivated professionals to contribute innovative ideas to a leader in advanced electrical solutions.
Key Responsibilities:
*Technical Support: Assist customers with Thermal products via phone, email, and chat.
*Opportunity Development: Identify and realize sales opportunities with customers.
*Efficient Inquiry Handling: Quickly and accurately process customer inquiries and quotes.
*Quotation Management: Create and manage quotes in ERP/Salesforce.
*Complaint Resolution: Handle and escalate technical complaints as needed.
*Marketing Support: Aid the marketing team with technical training and material proofreading.
Your Role:
*Design Coordination: Deliver and manage design results.
*Quote Management: Create and oversee quotes for custom products.
*Installation Support: Resolve issues and assist with start-ups via various communication methods.
*Product Mastery: Develop technical simulations like heat loss calculations.
Key Responsibilities:
*Technical Support: Assist customers with Thermal products via phone, email, and chat.
*Opportunity Development: Identify and realize sales opportunities with customers.
*Efficient Inquiry Handling: Quickly and accurately process customer inquiries and quotes.
*Quotation Management: Create and manage quotes in ERP/Salesforce.
*Complaint Resolution: Handle and escalate technical complaints as needed.
*Marketing Support: Aid the marketing team with technical training and material proofreading.
Your Role:
*Design Coordination: Deliver and manage design results.
*Quote Management: Create and oversee quotes for custom products.
*Installation Support: Resolve issues and assist with start-ups via various communication methods.
*Product Mastery: Develop technical simulations like heat loss calculations.
Your skill & knowledge
Required Skills:
*Languages: Fluent in German and advanced in English.
*Communication: Excellent verbal communication skills, particularly over the phone.
*Technical Expertise: In-depth knowledge of relevant products.
*Computer Skills: Advanced proficiency in Microsoft Office, AutoCAD, Bluebeam, PDF Foxit, and CRM systems like Salesforce.
*Multitasking: Skilled in managing and prioritizing multiple tasks efficiently.
*Problem Solving: Ability to quickly address and resolve issues under pressure.
*Team Experience: Familiar with working in a shared email and phone environment.
*Proactive Attitude: Demonstrates a 'can do' mindset and learns rapidly.
*Team Collaboration: Contributes positively to team dynamics with a professional approach.
*Process-Oriented: Adheres to and helps develop standard operating procedures.
Seeking candidates with strong communication, technical, and problem-solving skills who excel in a fast-paced, team-oriented environment.
*Languages: Fluent in German and advanced in English.
*Communication: Excellent verbal communication skills, particularly over the phone.
*Technical Expertise: In-depth knowledge of relevant products.
*Computer Skills: Advanced proficiency in Microsoft Office, AutoCAD, Bluebeam, PDF Foxit, and CRM systems like Salesforce.
*Multitasking: Skilled in managing and prioritizing multiple tasks efficiently.
*Problem Solving: Ability to quickly address and resolve issues under pressure.
*Team Experience: Familiar with working in a shared email and phone environment.
*Proactive Attitude: Demonstrates a 'can do' mindset and learns rapidly.
*Team Collaboration: Contributes positively to team dynamics with a professional approach.
*Process-Oriented: Adheres to and helps develop standard operating procedures.
Seeking candidates with strong communication, technical, and problem-solving skills who excel in a fast-paced, team-oriented environment.
Educations
Bachelor's or Master's degree (Electrical Engineering, Mechanical Engineering) or equivalent through
practical experience.
Experience
* 1+ years of customer service or supervision in an industrial environment.
* Skilled in architectural and engineering drawings (process flows, electrical one lines, piping diagrams).
* Experience with ductwork and electrical distribution is a plus.
* Some experience with SAP is desirable.
* Basic knowledge of thermodynamics is a plus.
practical experience.
Experience
* 1+ years of customer service or supervision in an industrial environment.
* Skilled in architectural and engineering drawings (process flows, electrical one lines, piping diagrams).
* Experience with ductwork and electrical distribution is a plus.
* Some experience with SAP is desirable.
* Basic knowledge of thermodynamics is a plus.
What we offer you
Join an innovative, flexible, and team-oriented environment that values respect and stimulation!
*Global Career Opportunities: Take on challenging and impactful roles within a dynamic, international company.
*Community Engagement: Actively support and engage with the communities where our employees live and work.
*Philanthropic Support: Contribute to global philanthropic initiatives.
*Competitive Salary: Enjoy a gross monthly salary of €4,000.
*Career Progression: Start with an interim contract, with the opportunity for a permanent position based on performance.
Become part of a forward-thinking team that enhances both your career and the world around you!